1. Where we ship
We ship within the United States only. That includes all fifty states and the District of Columbia. We do not ship to addresses outside the United States, we do not ship to freight forwarders, and we cannot ship to an address that the carrier will not serve.
We can deliver to a home address, a business address or a PO Box. If you are using a PO Box, allow an extra day or two, since some carriers hand those parcels to the postal service for the last stage.
2. What shipping costs
Shipping is included on every order within the United States at no additional charge, with no minimum spend and no surcharge for weight or bundle size. A single 30-count bottle travels at the same cost to you as a four-bottle pack or three inhaler sticks: nothing. There is no handling charge, no packaging charge and no surcharge added at the last step of checkout. The price you see on the product page is the price you pay, plus sales tax where it applies.
3. How long it takes
- Handling: 1 to 2 business days. Orders placed on a weekend or a public holiday begin on the next business day.
- Transit: 3 to 7 business days once the carrier has the parcel, depending on how far it has to travel from Cypress, CA.
- In total: most orders arrive within a week and a half of being placed.
These are our own honest estimates, not guarantees, because the carrier controls the last stage. We do not offer an expedited service, so nothing on this site asks you to pay more to jump a queue.
4. Tracking
A tracking number is emailed as soon as the carrier scans the parcel. If you opted in to account notifications by text message on the Subscribe page, it is sent by text as well. If tracking has not moved for four business days, write to support@novaliravitalperspective.com and we will open a case with the carrier.
5. Who packs your order
Orders are picked and packed at our fulfillment center, 5071 Ball Rd #4026, Cypress, CA 90630. It is also the address returns travel to — see the Fulfillment Address page.
Capsule bottles ship sealed with the tamper band intact, in an amber bottle with a desiccant. Inhaler sticks ship with one cartridge loaded and two sealed in individual sleeves. Multi-bottle packs arrive as separately sealed bottles, not decanted into one. All measurements on this website are given in inches and fluid ounces.
6. Addresses, and changing one
Please check your address before submitting an order — most delayed parcels are a wrong apartment number rather than a carrier failure. If you spot a mistake, call 844-632-5435 immediately. While the order is still with us we can correct it. Once the carrier has it we cannot, and the parcel will have to come back to us before it can be sent out again.
If a parcel is returned to us as undeliverable, we will contact you to confirm the address and send it again at no extra cost to you.
7. Damaged or lost in transit
If a parcel arrives damaged, photograph it before unpacking if you can, and write to support@novaliravitalperspective.com within 7 days of delivery. If tracking says delivered and nothing has arrived, check with the household and neighbours, then contact us: we will open a carrier case, and if the parcel cannot be found we replace or refund it in full. Either way you are not left carrying a carrier’s mistake.
8. Splitting an order
Occasionally a combined order ships in two parcels, when the capsules and the inhaler sticks are picked from different parts of the warehouse. You will get a tracking number for each, and you are never charged twice for shipping — there is no shipping charge to charge twice.
9. Returns
Returns are accepted for 30 days from the date your order is received. The full detail, including how to get a return authorization number, is in the Refund Policy.
10. Questions about a delivery
Call 844-632-5435 or email support@novaliravitalperspective.com, Monday through Friday, 9:00 AM to 6:00 PM Central Time. Have your order reference ready — it begins with NVL — and we can normally tell you where the parcel is in one call.